Terms & conditions

Welcome to Flatwhyte! These terms and conditions outline the rules and regulations for the use of Flatwhyte's Website and services. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Flatwhyte website if you do not agree to all of the terms and conditions stated on this page.

1. Introduction

1.1. These terms and conditions govern your use of Flatwhyte's website and the purchase of products from Flatwhyte's.

1.2. By using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

2. Intellectual Property Rights

2.1. Unless otherwise stated, Flatwhyte's and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

3. License to Use Website

3.1. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

3.2. You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or sub-license material from the website;

(c) show any material from the website in public;

(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e) edit or otherwise modify any material on the website; or

(f) redistribute material from this website except for content specifically and expressly made available for redistribution.

4. Payment

4.1. Payment for all products must be made by credit or debit card through our secure payment gateway. We do not store credit card details nor do we share customer details with any third parties.

4.2. All prices are in displayed in local currency and are inclusive of VAT where applicable.

5. Delivery

5.1. We aim to dispatch all orders within 3 working days of receipt, subject to availability.

5.2. Delivery times may vary depending on your location and the shipping method selected at checkout.

6. Returns and Refunds

6.1. We offer a 30-day return policy for all products purchased from  Fadé. If you are not entirely satisfied with your purchase, you can return it for a refund or exchange within 30 days of receipt.

6.2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

6.3. To initiate a return, please contact our customer service team for further instructions.

7. Limitation of Liability

7.1. To the fullest extent permitted by applicable law, Fadé shall not be liable for any indirect, incidental, special or consequential damages arising out of or in connection with the use of our website or the purchase of our products.

8. Governing Law

8.1. These terms and conditions shall be governed by and construed in accordance with the laws of Canada, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Canada.

9. Variation

9.1. We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

10. Entire Agreement

10.1. These terms and conditions, together with our privacy policy, constitute the entire agreement between you and Flatwhyte in relation to your use of our website and the purchase of our products, and supersede all previous agreements in respect of your use of this website.

11. Contact Information

11.1. If you have any questions about these terms and conditions, please contact us using the information below:

  • Email: hello@flatwhyte.com

Meet Sonali, Our Founder

Hi, I’m Sonali Ahuja, the founder of FlatWhyte. I’m an electronics engineer, data enthusiast, and coffee lover based in Toronto, . But above all, I’m a mom to a lively 5-year-old who keeps me on my toes (and occasionally spills my coffee). Speaking of coffee, my go-to is a Flat White—and that’s where the name FlatWhyte comes from: simple, comforting, and absolutely perfect—just like the basics we create.

I’m here on a mission. My casual morning obsession with coffee evolved into a passion for sustainable fashion. Let me paint the problem for you: every wardrobe needs basics, but most of the essentials are made from harmful materials and wear out quickly. Did you know the average North American wears a white t-shirt 52 times a year, yet many of these tees fall apart after just a few washes?

That’s where FlatWhyte comes in. Our goal is to provide sustainable, stylish basics that are built to last—and most importantly, they’re affordable. We believe that your everyday essentials can be eco-friendly, durable, and easy on your wallet.