Return policy

At Flatwhyte, we want you to love your new white tee as much as we do. However, we understand that occasionally, things don’t work out. If you’re not completely satisfied with your purchase, we’re here to help. Just follow the instructions below to return or exchange your item.

Please note the following before initiating a return:

  • Items must be returned or exchanged within 30 days of receipt.
  • Items that have been laundered or altered in any way cannot be accepted for return or exchange.
  • Return shipping costs are the responsibility of the customer, but we will cover the cost of shipping your replacement item.
  • All returns must be authorized via email before shipping.
  • Please return items in their original Flatwhyte packaging.

If you no longer have the original packaging:

  1. Contact Us: Email us at hello@flatwhyte.com or use our contact form with your return request and include your order number.

  2. Receive Instructions: We will provide you with a return address and a Return Materials Authorization (RMA) label. Download, print, and affix this label to your return package.

  3. Address the Package: Write the "Return Order ID" we provide on the first address line.

  4. Ship the Item: Take your package to your chosen postal facility. We recommend using a carrier with tracking. You are responsible for the shipment until it reaches us, so insuring the package is advised.

  5. Quality Check: Refunds and exchanges will be processed after we receive and inspect the returned goods.

If you still have the original packaging:

  1. Contact Us: Email us at hello@flatwhyte.com or use our contact form with your return request and include your order number.

  2. Receive Instructions: We will provide you with an RMA label to download, print, and affix to your return package.

  3. Ship the Item: Return the package to your chosen postal facility, using a carrier with tracking. You are responsible for the shipment until it reaches us, so insuring the package is recommended.

  4. Quality Check: Refunds and exchanges will be processed after we receive and inspect the returned goods.

If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
The Flatwhyte Team

Meet Sonali, Our Founder

Hi, I’m Sonali Ahuja, the founder of FlatWhyte. I’m an electronics engineer, data enthusiast, and coffee lover based in Toronto, . But above all, I’m a mom to a lively 5-year-old who keeps me on my toes (and occasionally spills my coffee). Speaking of coffee, my go-to is a Flat White—and that’s where the name FlatWhyte comes from: simple, comforting, and absolutely perfect—just like the basics we create.

I’m here on a mission. My casual morning obsession with coffee evolved into a passion for sustainable fashion. Let me paint the problem for you: every wardrobe needs basics, but most of the essentials are made from harmful materials and wear out quickly. Did you know the average North American wears a white t-shirt 52 times a year, yet many of these tees fall apart after just a few washes?

That’s where FlatWhyte comes in. Our goal is to provide sustainable, stylish basics that are built to last—and most importantly, they’re affordable. We believe that your everyday essentials can be eco-friendly, durable, and easy on your wallet.