FAQ

On what dates should I expect my t-shirts and my card to be charged?
You will initially be charged the day you subscribe followed by the shipping of your first t-shirt. Exactly 3 months later from the date of subscribing, White T Supply will charge your account and a fresh white tee will be shipped again. (For example, if your initial order was on January 1, 2024, your second delivery will be charged on April 1, 2024)

Can I cancel my subscription?Yes and it's very easy to do as well. At any time if you'd like to cancel your subscription just log into your account and access your subscription by clicking "manage subscriptions". Click "subscriptions" then "cancel". It's that simple. You can cancel anytime after your initial order. Note* If your initial order was done on the 5th of the month you would need to cancel no later then the 4th of the next 3 month cycle to guarantee it cancel on time. We are not responsible for an order that processes if you cancel on the day of your next cycle

Can I change the size of my t-shirt during the subscription?

Changing the size of your t-shirt during a subscription is not an available option at this time. You will need to cancel your current subscription and subscribe again, this time with the desired size. Being that the initial price of a t-shirt, when starting a new subscription, is at regular price we would like to help you with that. If you'd like to change your size while subscribed, first contact us at hello@flatwhyte.com to let us know that you have a subscription and will be changing your t-shirt size. Once we see your current subscription cancelled we will sent you a one time coupon code for 25% off the initial order so that you can continue with the subscriber-only pricing and with your new size. 

Can I purchase a subscription as a gift?

Yes and it really is the gift that keeps on giving. To buy a subscription as a gift, simply enter the shipping address as the address you want the t-shirt(s) shipped to and the billing address as the address of the credit card holder. Also, make sure to only enter the email address that you wish to have for access to your account and to have the invoices sent too.

What about changing my shipping address?Have you moved and want your White T. Supply subscription to move with you? When logged into your account under "manage subscriptions", click "subscriptions", "edit", then "edit" again under the current shipping address shown. Change the shipping address to the new one and click "save"

Meet Sonali, Our Founder

Hi, I’m Sonali Ahuja, the founder of FlatWhyte. I’m an electronics engineer, data enthusiast, and coffee lover based in Toronto, . But above all, I’m a mom to a lively 5-year-old who keeps me on my toes (and occasionally spills my coffee). Speaking of coffee, my go-to is a Flat White—and that’s where the name FlatWhyte comes from: simple, comforting, and absolutely perfect—just like the basics we create.

I’m here on a mission. My casual morning obsession with coffee evolved into a passion for sustainable fashion. Let me paint the problem for you: every wardrobe needs basics, but most of the essentials are made from harmful materials and wear out quickly. Did you know the average North American wears a white t-shirt 52 times a year, yet many of these tees fall apart after just a few washes?

That’s where FlatWhyte comes in. Our goal is to provide sustainable, stylish basics that are built to last—and most importantly, they’re affordable. We believe that your everyday essentials can be eco-friendly, durable, and easy on your wallet.